Before purchasing games from our store, please take a moment to review our refund policy. At xgame.games, we strive to ensure customer satisfaction while maintaining fair business practices for digital products. This policy outlines the conditions under which refunds may be requested and processed for purchases made through our platform.
Eligibility Requirements for Refunds
Time Frame and Playtime Restrictions
Games and downloadable content (DLC) purchased from xgame.games are eligible for refund under the following conditions:
The refund request is submitted within 7 days of purchase or 14 days after release date for pre-purchased games12
The game has been played for less than 2 hours in total119
For pre-ordered games, refunds can be requested at any time prior to the release date19
These conditions align with industry standards and are designed to give you sufficient opportunity to evaluate your purchase while protecting our developers and business interests12.
Exceptions and Ineligible Products
Certain digital products are not eligible for refunds unless required by applicable law:
In-game purchases, virtual currency, and consumable items that have been used or accessed1116
Games that have been played for more than 2 hours1
Games where you have been banned or violated our Terms of Service
Third-party product keys that have been activated19
How to Request a Refund
Refund Process
To request a refund for an eligible product, please follow these steps:
Log into your xgame.games account
Navigate to your purchase history
Select the game you wish to refund
Click the “Request Refund” button
Complete the refund request form, including your reason for requesting a refund
Submit your request
All refund requests will be reviewed according to this policy. Our team aims to process all requests promptly and efficiently4.
Refund Processing Time
Once your refund request has been approved:
Refunds to your original payment method typically process within 7-14 business days, depending on your payment provider19
Refunds to your xgame.games wallet balance are usually processed within 24 hours
Special Circumstances
Technical Issues
If you experience technical issues with a game that prevent normal gameplay:
We encourage you to contact our technical support team first to attempt to resolve the issue
Technical problems that cannot be resolved may qualify for a refund even if the standard eligibility criteria are not met7
Documentation of the technical issue may be requested
Regional Pricing and Currency Considerations
Refunds will be processed in the same currency and at the same price point as the original purchase. Please note that due to currency exchange rate fluctuations, the exact amount refunded may vary slightly from the original purchase amount when converted back to your local currency10.
Legal Framework
This refund policy has been designed to comply with relevant consumer protection laws in various jurisdictions, including EU consumer rights directives that provide statutory rights for digital products510. Nothing in this policy is intended to limit your statutory rights under applicable law.
Contact Information
If you have questions about our refund policy or need assistance with a refund request, please contact our customer support team:
Email: your@xgame.games
Support ticket: Through your account dashboard
Response time: We aim to respond to all inquiries within 48 hours during business days
Policy Updates
xgame.games reserves the right to modify this refund policy at any time. Any changes will be posted on our website and will apply to purchases made after the effective date of the policy change5.
We recommend reviewing our refund policy before making purchases to ensure you understand the terms and conditions that apply to your transaction. Thank you for choosing xgame.games for your gaming needs.
